![]() With that said, we take the utmost care to ensure the replacements you receive are the best quality we have available. We are not able to provide replacements for used pieces purchased on the secondary market, such as from garage sales, online auction sites, or independent sellers/trades.Ĭondition of Replacement Cards: Wizards of the Coast cannot guarantee “Perfect” or “Mint Condition” card replacements. If your purchase was made through other retailers, we can replace your defective product, provided it was purchased in its original packaging.Īftermarket Purchases: Please keep in mind that for our replacement policy to apply, the product in question must be defective upon opening the product in its original Wizards of the Coast packaging. ![]() Please return the damaged cards and the packaging from the sealed product when following the steps provided below. Secret Lair Orders: If you purchased your product via the Secret Lair (US), Secret Lair (EU), or Secret Lair (UK) stores, we will attempt to deliver your replacement product through the same shipping method selected at checkout. Replacements for a Full Product or Deck: If you have purchased a booster pack, deck, or starter box for any of our trading card games, and you find that most of the product is damaged, defective, missing any cards, or incorrect in any way please return the entire product, including all contents and packaging, when following the steps provided below. Replacements for One or More Defective Cards: If you purchase a product and find that only one or several cards are damaged or defective when you open it, we'll replace the exact cards for you. Follow the Process for US Replacements or the Process for International Replacements as appropriate.Confirm whether your product is on the List of Supported Magic: The Gathering Products below.Review the Important Notes section below.If you have purchased one of our Magic: The Gathering products via retail, and you discover a defect with that product, we can help you with a replacement. Any package shipped to Product Replacement that is expected to arrive after October 1st, 2023 should be addressed to the following address: Please note that our address is changing.
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